Once you have set up your Bentley Motor Insurance, your confirmation of cover will be emailed to you. If you haven’t received your confirmation of cover within 24 hours, please contact us.

You can contact us by calling 0333 043 1280 or emailing customersupport@insurewithbentley.co.uk

If you require a replacement copy of your documents, you can contact us by calling 0333 043 1280 or emailing customersupport@insurewithbentley.co.uk.

So that we can identify your policy, please include as much of the following information as possible within your email:

• policyholder name
• policy number
• vehicle registration
• postcode

If you wish to make a complaint about our product or service you can contact us in the following ways.

FAO: Customer Satisfaction Manager
Bentley Motor Insurance
850 Ibis Court
Lakeside Drive
Centre Park
Warrington
WA1 1RL

Phone:  0333 043 1280

Email:  customersupport@insurewithbentley.co.uk

We will insure you while you are driving any other car within Great Britain, Northern Ireland, the Channel Islands and the Isle of Man providing:

• The car does not belong to you or is not hired to you under a hire purchase agreement
• You are driving the car with the owners express consent
• You still have your car and it has not been damaged beyond cost effective repair
• You are aged 25 or above at inception or renewal of this policy
• Your certificate of insurance indicates that you can drive such a car

Important note: The cover provided whilst you are driving any other car is for third party only.

At Bentley Insurance we understand that different Bentley vehicles have unique values in individual markets. To make the claims experience easier for all customers we agree a value for each car up front when you purchase a policy, and then again at each renewal, so that there are no surprises at the point of claim.

Coupled with our extended replacement cover this means that in the event of a total loss, Bentley Motor Insurance customers will always receive a payment sufficient to purchase another Bentley of the same model, age and condition. For the conditions applying to our extended replacement cover, please refer to the next question below.

Your Bentley Motor Insurance policy includes extended replacement cover. This means that in the event of a claim, if the value of your Bentley has increased since the value was agreed, you will receive up to 150% of the agreed value.

If:

• The cost of replacing your Bentley exceeds the sum insured;
• Your Bentley is less than 15 years old; and
• The sum insured is less than £500,000,

We will pay the cost of replacing your Bentley with a Bentley car of the same model, specification, mileage and age, and in the same condition as your car immediately prior to the covered loss.

Please refer to the Bentley Motor Insurance policy booklet for full details.

At Bentley Insurance we prefer to use the information that you provide to us, and our extensive experience, to give you the best prices for our specialist Bentley cover, rather than rely on no claims discounts. You can rest assured that we take into account your whole driving experience when pricing your Bentley Motor Insurance policy.

We are aware that in the event you wish to obtain cover with another provider, they will require a proof of no claims history in order for them to apply a no claims discount (NCD). We calculate your no claims history in order that you can use this to provide another insurer with a statement of no claims years, made against your policy.

If no claims are made against your policy, your no claims history will be increased by one year at the renewal date. However, if a claim is made against your policy, we may reduce your no claims history years.

Please refer to the Bentley_Motor Insurance policy booklet for full details.

If you are eligible, you will be able to protect your No Claims History. This will be subject to payment of an additional premium.  For more information please refer to your policy schedule.

Bentley Motor Insurance does not provide any cover for track days. However, we can consider providing cover for organised track days for Bentley Motor Insurance policyholders on request. Please contact us if you are planning to attend a track day.

If the unexpected does occur please remember to call us immediately on 0333 043 1280.

In the event of a claim, excesses apply as follows:

Standard excess: Based on vehicle value, starting at £250 – please refer to your policy schedule
Glass excess: £75
Young driver excess (aged 21-24): £200
Additional young driver excess for accidental damage claims are in addition to the standard excess.
Additional vehicle terms and excesses may also apply – please refer to your policy schedule for further information.

You will not need to pay an excess if your Bentley is a total loss; is locked in your declared garaging address at the time of the covered theft or attempted theft; is in the care of a garage or similar motor trade organisation for servicing, restoration or repair; or is in the care of a hotel or restaurant valet service for the purpose of parking.

If the driver of your car is involved in an accident caused by an uninsured driver, we will refund any excess you have had to pay.

We must be provided with the:

• Vehicle registration
• The make/model of the other vehicle
• The other vehicle’s driver’s details

This promise only applies where the driver of your car was not at fault for the accident. Please refer to the Bentley Motor Insurance policy booklet for full details.

Unfortunately not, there is a compulsory policy excess that applies and this cannot be reduced.

However, your excess will not apply if your car is:

• A total loss;
• Locked in your declared garaging address at the time of the covered theft or attempted theft;
• In the care of a garage or similar motor trade organisation for servicing, restoration or repair; or
• In the care of a hotel or restaurant valet service for the purpose of parking.

Repairing a Bentley and retaining the integrity of its unique and inherent characteristics is a job that requires a commensurate level of understanding, care and skill. Bentley recommends specialist independent repairers for body and paint services to its national network of Bentley retailers and customers.

These facilities have to meet the strict Operating Standards determined by Bentley. These standards are updated as technical developments are made within the vehicle range and are based on the qualitative processes and workmanship expected by Bentley.

A Bentley Recommended Repairer must consistently maintain their compliance with the required training, tooling and equipment standards as well as adhering to the repair processes as set out by Bentley for the repair of its vehicles. All of the repair facilities are independently audited and continuously monitored for compliance to the Bentley Body and Paint Operating Standards by Bentley.

When repairing your vehicle, Bentley Genuine Parts will be fitted, meaning that your Bentley remains a Bentley. The repairs will be warranted by the Recommended Repair facility against poor workmanship for a minimum period of 36 months, or the unexpired period of the Warranty appropriate to the vehicle at the time of the original registration, whichever is longer.

For true Bentley high-performance, every part has to work with every other, seamlessly and perfectly. That’s why Bentley engineers apply the same precision to developing even the smallest components as they do for the whole vehicle.

Bentley Genuine Parts are manufactured to meet strict quality standards and can contribute to maintaining maximum safety and reliability. Accurate fitting, longer parts life, and less wear help to maintain not only the optimum performance for your Bentley, but also its value. Every Bentley Genuine Part fitted to your Bentley by a Bentley Recommended Repairer comes with a two-year Bentley Parts Warranty.

Most insurers will aim to use their preferred repairer network, who may repair your vehicle using non-genuine parts. The use of inferior parts can cause damage to your vehicle and may also compromise your safety and that of your passengers.

Following the expiry of your 14 day statutory cooling off period, you continue to have the right to cancel your policy at any time during its term. If you do so, you will be entitled to a refund of the premium paid in respect of the cancelled cover, less a proportionate deduction for the time we have provided such cover, plus any cancellation fees that apply.

To cancel your cover, please contact us.

You can contact us by calling 0333 043 1280 or emailing customersupport@insurewithbentley.co.uk

If you wish to make a complaint about our product or service you can contact us in the following ways.

FAO: Customer Satisfaction Manager
Bentley Motor Insurance
850 Ibis Court
Lakeside Drive
Centre Park
Warrington
WA1 1RL

Phone:  0333 043 1280

Email:  customersupport@insurewithbentley.co.uk